1. Agreement and operator
WholeDesk is owned and operated by AH Solutions Pty Ltd (ACN 644 535 302, ABN 74 644 535 302). By using this website or accessing the WholeDesk platform, you agree to these terms.
Organisations using the platform may have a separate service agreement with AH Solutions Pty Ltd. If that agreement conflicts with these website terms, the service agreement prevails to the extent of the conflict.
2. Platform access
You must use WholeDesk only through an account and permissions validly provided to you. You are responsible for keeping access credentials secure, using accurate information and notifying your organisation or WholeDesk promptly if you suspect unauthorised access.
Your organisation controls who may access its workspace and what authorised users may see or do. Features may vary according to configuration, role, subscription and implementation stage.
3. Acceptable use
You must not use WholeDesk to:
- break the law, infringe another person’s rights or facilitate harmful conduct;
- send unlawful, misleading, unsolicited or abusive communications;
- access information or systems without authority;
- introduce malicious code, disrupt the service or attempt to bypass security controls;
- copy, reverse engineer or exploit the platform except where expressly permitted by law; or
- upload information you are not authorised to collect, use or disclose.
We may restrict access where reasonably necessary to protect users, customers, the platform or legal compliance.
4. Customer data and platform content
Customers retain their rights in the data they place into WholeDesk. They authorise AH Solutions Pty Ltd and its service providers to process that data as reasonably required to deliver, secure and support the service.
WholeDesk and its original platform content, design, software, documentation and branding remain the property of AH Solutions Pty Ltd or its licensors. No ownership is transferred by access to the service.
5. Communications
Customers and authorised users are responsible for ensuring they have a lawful basis and appropriate consent to contact recipients. Messaging must follow our Messaging Policy, provider requirements and applicable law.
Delivery depends on external networks and providers. A message shown as submitted or sent is not a guarantee that the recipient received or read it.
6. Availability and changes
We work to provide a reliable and secure service, but do not promise uninterrupted or error-free availability. Maintenance, security events, third-party services and circumstances outside our reasonable control may affect operation.
We may improve, replace or retire features over time. Material changes affecting a contracted customer are handled in accordance with the relevant service agreement.
7. Consumer rights and liability
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
To the maximum extent permitted by law, AH Solutions Pty Ltd is not liable for indirect or consequential loss arising from use of the public website. Liability relating to a paid WholeDesk service is governed by the applicable customer agreement.
8. Changes, governing law and contact
We may update these terms when the platform or legal requirements change. The effective date above identifies the current version. These terms are governed by the laws of New South Wales, Australia.
Questions may be sent to chris@wholedesk.com.au.